Privacy Policy - Boxed2Built Furniture Assembly

1. Information We Collect

Boxed2Built furniture assembly service may collect the following types of personal information when you request our services in Spring Hill, TN and surrounding areas:

• Contact Information: Name, email address, phone number, service address in Spring Hill, Columbia, Franklin, or surrounding Tennessee areas.
• Service Details: Furniture assembly requests, IKEA, Target, or Walmart furniture specifications.
• Photos & Media: Furniture photos you optionally upload with a service request. These images are stored securely and used solely for quoting and service delivery purposes.
• Device Information: IP address, browser type, website usage data for our furniture assembly website.
• Analytics Data: Website usage patterns, page views, session duration, and user interactions collected through Google Analytics 4.
• Technical Data: Device type, operating system, screen resolution, and browsing behavior for website optimization purposes.
• Marketing Attribution Data: UTM parameters (source, medium, campaign) and referral source information collected when you submit a contact form. This data is used solely to understand how customers find our business and is never sold or shared with third parties for marketing purposes.
• Client Marketing Preferences: Your opt-in or opt-out status for marketing communications, along with your service history and contact history, used to ensure we only send communications you have consented to receive.

2. How We Use Your Information

We use your information to provide professional furniture assembly services:

• Provide and schedule furniture assembly services in Spring Hill and surrounding Tennessee areas
• Send quotes for IKEA, Target, Walmart and other furniture assembly projects
• Send service updates and appointment confirmations (transactional communications)
• Send promotional offers for furniture assembly services (only if you have opted in to marketing communications)
• Review furniture photos you submit to provide accurate quotes and prepare for service
• Improve our furniture assembly website and service offerings using analytics data
• Analyze website performance and user experience through Google Analytics 4
• Understand how customers discover our business using marketing attribution data
• Understand customer preferences and optimize our online presence

Transactional vs. Marketing Communications: Appointment confirmations, service updates, quotes, and invoice notifications are transactional and are sent regardless of marketing preferences. Promotional offers and newsletters are marketing communications and are only sent if you have explicitly opted in.

3. How We Share Your Information

We do not sell or rent your personal information. We may share it with:

• Service providers assisting with our furniture assembly business operations
• Stripe, Inc. for payment processing when you pay for our services or pay an invoice online
• Google (through Google Analytics 4) for website analytics purposes
• Third-party analytics providers to help us understand website usage and improve our services
• Law enforcement if required by Tennessee state law or federal law

Note: Stripe and Google Analytics have their own privacy policies and data handling practices. We recommend reviewing their privacy policies for more information about how they process data:
• Stripe Privacy Policy: https://stripe.com/privacy
• Google Analytics privacy policy is available on their website

4. Payment Processing

5. Your Rights and Choices

Regarding your furniture assembly service information, you may:

• Request a copy of your data related to our furniture assembly services
• Request deletion of your personal information
• Opt out of promotional communications about furniture assembly services at any time by replying to any marketing email, calling us, or using the preference management link included in our communications
• Update or withdraw your marketing communication consent at any time
• Request deletion of any furniture photos you have submitted
• Contact Stripe directly regarding payment data through their customer support

To exercise any of these rights, contact us at boxed2builtco@gmail.com or (615) 403-4538.

6. Cookies and Tracking Technologies

7. How We Protect Your Information

We use reasonable security measures such as encryption, secure forms, and restricted access to protect your furniture assembly service data. Payment processing is handled securely through Stripe's PCI DSS compliant systems. Furniture photos are stored in a secure, access-controlled storage environment and are not publicly accessible.

8. Data Retention

We retain your personal information only as long as necessary to provide our services and meet our legal obligations. Our general retention periods are:

• Form Inquiries: Retained for one year from the date of submission
• Client Records: Retained for one year from your last service or interaction
• Job Records: Retained for one year from the job completion or cancellation date
• Invoice Records: Retained for one year from the invoice date
• Furniture Photos: Retained for the duration of the associated service request and for up to one year thereafter
• Payment Records: Stripe may retain payment-related data for longer periods in accordance with their own retention policies and applicable financial regulations

You may request early deletion of your data at any time by contacting us. See Section 5 for your rights and how to exercise them.

9. Children's Privacy

Our furniture assembly services are not directed to children under 13, and we do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date at the top of this policy.

11. Contact Boxed2Built

If you have questions about this privacy policy or our furniture assembly services in Spring Hill, TN, you can contact us at:

• Email: boxed2builtco@gmail.com
• Phone: (615) 403-4538
• Service Area: Spring Hill, Columbia, Franklin, Thompson's Station, Brentwood, TN

For payment-related inquiries, you may also contact Stripe directly through their customer support channels at stripe.com/contact.